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for the PRS-300, we had a similiar problem where it stopped working all of a sudden. The installer never finished.. complained about the Adobe Digital Editions running, even though it`s not installed on the system. anyways to make a long story short, we ended up deleting all the user`s application data in WinXP. This allowed the Reader to launch and recreate the user application data. There`s a similar thread posting about Win Vista and Windows 7, so I just want to say the same solution works for Win XP as well, in case this helps future users.
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