Quote:
Originally Posted by wher7118
Even I removed all the preloaded books and tried to input several books or only one book just to figure out what the problem is. I tried also the books that come from different sources, but none seemed to work well. The Kobo just said no books detected or something. However, once I put back the preloaded books (sqlite file or something), those pre loaded books reappeared without having a problem, makes me wonder what sort of the file they are?
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You removed all the pre-loaded books and, later, put back "sqlite file or something"? That sounds like major surgery and certainly not using the desktop application to sync with your library on Kobo or using ADE to manage the collection of non-Kobo files on your e-reader.
The factory reset option is worth a try. You'll find it by turning on the device, clicking the menu button, scrolling to settings, and scrolling to advanced: click "reset device now".
BTW, what did Kobo tech support suggest? Perhaps you just need to swap for a brand new unit with virgin software active.