Quote:
Originally Posted by netseeker
Well, good to hear that your experience with Bookeens support was good. Unfortunately Bookeen could really need some more positive voices in this regard - there exists a noticeable domination of negative voices regarding the customer service. If their customer services are better than their reputation then Bookeen's public relations department seems to be part of the problem.
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I suspect you get different respone if you ask in English or in French. But also EowynCarter hade to call them to get a response for a question. It is the non-response to new questions that was and is if it continues totally annoying.
The firmware update was 1 year late and now nearly 6 months later they have still not fixed the meta data bug in the firmware.
The obvious conclusion is to by a PB if you want bugs fixed and better support.