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It was just an argument to point out that a bigger higher amount of sold devices isn't necessarily a indicator for a worse customer support.
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Well, if you have to service more device with the same number of peaple, mathematicly, it will be slower.
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just still far from perfect and other companies offer better customer support
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Can't name one, save for amazon. And I faill to see how they couldd have provided better service to me.
And synology, they can be good when they face a problem they can solve.