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Old 06-04-2010, 05:46 PM   #105
netseeker
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Posts: 4,763
Karma: 615547
Join Date: Jan 2008
Location: Germany, near Stuttgart
Device: Sony PRS-505, PB 360° & 302, nook wi-fi, Kindle 3
Quote:
Originally Posted by Godzil View Post
PocketBook have one major difference from Bookeen: Market share.
So the question is: Why has PocketBook "market share", as you say, and Bookeen not? Is it just the money? The products? Better customer service? Better marketing? Better business planning? The community?

Reaching market share is usually a result of an excellent entrepreneurship but it's not primarily the reason for good customer services. Good customer service (among many other things) can be a reason for a growing market share though.

Anyway, i think Bookeen's customer service is not that bad at all...but it's still far from perfect.
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