Quote:
Originally Posted by Godzil
Strange. Do you have a White one or a colored one ?
If it's a white at sometimes during the production it seems that the soft reset was no more present. They are back on the newest (and only need 2 or nearly seconds for reset)
If you have one of the latests white, this is the only solution if it freeze...
Please be patient, you are surely not the only one they have to answer, and they already answer to you one time, they will a second time and all times necessary to resolve your problem.
This firmware has bug on newest devices, if your device is newer than the release of the 2.0 this should no be the right thing to do to apply this version.
You returned it? It's Really bad to read this, you should to have to learn patience, they are human, they don't have super power and can't answer faster than light to everybody
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Do you work for Bookeen? All I can say is that if Bookeen wants to continue to be a force at all in the eBook reader market, they have to improve their customer support. Pocketbook has amazing customer support as does Amazon. I've even had good support from Sony when problems with their eBook store have occured (would Bookeen operate an upgrade program like that seen for the PRS500?). Other than access to Mobipocket DRM, I don't see why anyone would by a Bookeen device: the PB301+ and the PB360 are superior in just about every way to their Bookeen analogs.
Luqman