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Originally Posted by curthh
May 3-June 4, 2010
My Opus arrived with a software glitch: when disconnected from the USB drive, the screen froze
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Strange. Do you have a White one or a colored one ?
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and would not respond to a "soft" reset by holding down the power and back buttons for 10 seconds.
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If it's a white at sometimes during the production it seems that the soft reset was no more present. They are back on the newest (and only need 2 or nearly seconds for reset)
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So that meant removing the battery cover and doing a "hard" reset (paperclip) each time the Opus was disconnected from the computer.
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If you have one of the latests white, this is the only solution if it freeze...
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Bookeen support responded once to ask for my s/n & boo version. After that, no response.
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Please be patient, you are surely not the only one they have to answer, and they already answer to you one time, they will a second time and all times necessary to resolve your problem.
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The website has a firmware download link but it has been shut down since early May through today.
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This firmware has bug on newest devices, if your device is newer than the release of the 2.0 this should no be the right thing to do to apply this version.
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Although I like the Opus, I returned it because of the poor support from Bookeen.
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You returned it? It's Really bad to read this, you should to have to learn patience, they are human, they don't have super power and can't answer faster than light to everybody