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curthh · 06-04-2010, 11:29 AM

May 3-June 4, 2010
My Opus arrived with a software glitch: when disconnected from the USB drive, the screen froze and would not respond to a "soft" reset by holding down the power and back buttons for 10 seconds. So that meant removing the battery cover and doing a "hard" reset (paperclip) each time the Opus was disconnected from the computer.

Bookeen support responded once to ask for my s/n & boo version. After that, no response. The website has a firmware download link but it has been shut down since early May through today.

Although I like the Opus, I returned it because of the poor support from Bookeen.

06-04-2010, 11:29 AM	#98
curthh Junior Member Posts: 3 Karma: 10 Join Date: Apr 2010 Device: none	Opus: frustration with support May 3-June 4, 2010 My Opus arrived with a software glitch: when disconnected from the USB drive, the screen froze and would not respond to a "soft" reset by holding down the power and back buttons for 10 seconds. So that meant removing the battery cover and doing a "hard" reset (paperclip) each time the Opus was disconnected from the computer. Bookeen support responded once to ask for my s/n & boo version. After that, no response. The website has a firmware download link but it has been shut down since early May through today. Although I like the Opus, I returned it because of the poor support from Bookeen.