Quote:
Originally Posted by StealthyScribe
Has anyone gone through Kobo to exchange their readers if they're outside of the 14 day window?
Kobo replied to one of my issues today regarding the battery and they said they're pretty sure I've got a defective one and want me to exchange it.
If anyone here has done this, a couple of questions. Do they send you a brand new unit or is it a refurbished one? And how long does it take?
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I had a preorder unit and managed to exchange it in store 2 days ago (more then 30 days since I got it). They mentioned for defective units you can return/exchange for up to a year so you should definitely try your local Indigo's especially if they have any stock. I also had a Kobo rep say after 14 days I would have to do it through them but on a whim when I was at my local Indigo i asked them about it and whether they had stock and was able to exchange it the next day.