Quote:
Originally Posted by FlorenceArt
Just spent 30 minutes on the phone with my mother, walking her through the steps of downloading a book (new download in replacement of the one she bought that crashed the Cybook), opening it in ADE and copying it to the Cybook. Not as easy as it sounds for someone who had her first computer 2 years ago.
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Hmm... you might try something like Copilot or Logmein so you can see what she is doing and/or actually do it.
BOb