Haven't heard anything from Ectaco yet, but they received the unit last Thursday. I know because I sent it delivery confirmation. I was told that, as soon as they received my jbl, they would send me a new unit. So far nothing, but I am making allowances because of the holiday weekend. Hopefully I will receive it soon.
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Well it looks like I was able to recover the unit by holding down the power button and hitting the reset key repeatedly while doing so. Left to its own devices the unit would sit there indefinitely at the JBL screen and never progress beyond it. Reset key and removing batteries did nothing (other than powering down the unit). There is definitely a problem but hopefully this method will allow easy recovery if this happens again. /EDIT
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I didn't try that. It would come on after I hit the reset button, but would just sit on the logo page. Wonder why that worked? Very strange.