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Danariel · 06-02-2010, 03:29 AM

I have had my Kindle 2 just over a year (purchased it on March 31th, 2009, received it April 2nd, 2009), so the warranty is expired. I took it to the pool with me Saturday morning, and to my horror, experienced the sun-fade issue. I could have sworn that when I first received it last year, I took it to the pool and had no issues...though I did have it in a waterproof bag.

Not expecting much, but hoping, I called Amazon Kindle Support. The rep I spoke with (Dave O.) was knowledgeable, and most importantly, accommodating! My experience with Amazon was everything I had hoped (and nothing that I feared.)

My new (probably refurbed) Kindle 2 will be here June 3rd, and this just reinforces my satisfaction with my beloved Kindle, and my decision to purchase one for my Mom for Mother's day. Amazon's willingness to go above and beyond the legal requirements to keep a customer happy, with no squeaky wheel action on my part, certainly lends itself well to making them the "Earth's Most Customer-Centric Company."

06-02-2010, 03:29 AM	#1
Danariel Enthusiast Posts: 33 Karma: 64 Join Date: Apr 2009 Device: Kindle 2	Amazon's Customer Service ROCKS! I have had my Kindle 2 just over a year (purchased it on March 31th, 2009, received it April 2nd, 2009), so the warranty is expired. I took it to the pool with me Saturday morning, and to my horror, experienced the sun-fade issue. I could have sworn that when I first received it last year, I took it to the pool and had no issues...though I did have it in a waterproof bag. Not expecting much, but hoping, I called Amazon Kindle Support. The rep I spoke with (Dave O.) was knowledgeable, and most importantly, accommodating! My experience with Amazon was everything I had hoped (and nothing that I feared.) My new (probably refurbed) Kindle 2 will be here June 3rd, and this just reinforces my satisfaction with my beloved Kindle, and my decision to purchase one for my Mom for Mother's day. Amazon's willingness to go above and beyond the legal requirements to keep a customer happy, with no squeaky wheel action on my part, certainly lends itself well to making them the "Earth's Most Customer-Centric Company."