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I agree kudos are due to Kobo for releasing a no frills, reasonably priced mass-market eInk device. It's about time, and it is exactly what I was waiting for. I bought one the first day they were released in Australia, and I really love mine despite its shortcomings.
However, it's clear that the Kobo has had more than a few teething problems, and I think it's perfectly reasonable for people to share their experiences on this forum, be they positive or negative.
I think it's unfair to tell people to "just return" their Kobo Reader if it is faulty. A lot of the faults with the Kobo would not be fixed by swapping it for a new device. Other faults are quite hard to pin down, and may or may not be fixed by returning the device, for instance battery life. Also bear in mind that in some place (e.g. Australia) the Kobo Reader has sold out, and swapping it might require weeks or months or waiting for a replacement.
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