|
Out of desperation (since trying all the helpful hints didn't work) I contacted Amazon Support. Told Support that we are between countries (travel often) and Amazon will not let us use the site (repeated messages to contact Support or change country settings). Well this is what happened. She wanted to know where the Kindle was sent to and where we are currently (albeit temporarily). When I said Australia, she insisted on changing the country settings to Australia and told me to test it by pulling down a sample. Of course, it worked since I was now only privy to the Australian Amazon site not the US site. I was told that even if we are in a country for two weeks we need to change the country setting -otherwise, we will not be able to pull down the ebooks!! What nonsense! The whole idea of kindles is that we can use it when we are travelling. Then she had the audacity to ask me if her advice was helpful?! I nearly spluttered out aloud. She did not solve the problem but made it worse in my eyes by blocking me from the US Amazon site. Is this the new Amazon Policy? Has anyone encountered this before and did I just encounter a supercilious customer support person?
|