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I'm not saying Bookeen broke my Cybook. I'm saying Bookeen sold me a device which is too fragile for the purpose it's designed.
On an aside, dropping it seems pretty unlikely to damage it - inside or outside the case, as long as there isn't an impact to the screen. It's torsion/twisting/pressure that the case and shell offer no protection from. Ironically, I've never dropped mine.
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