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I guess it's a trade off between getting it to market and endless testing on every media file available. The fact it's still near the top of your shopping list suggests they've made a reasonable judgement on this. Hopefully they'll release new firmware to fix your issues as a matter of priority. I assume you have contacted their support with the file that's causing you issues?
It still might be worth trying the Onyx firmware to see how that copes though.
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