The Best Buy that I bought my nook from in New Hampshire was pretty bad too. They had the e-readers tucked away in some random corner that I had to ask an employee to even find. I was moving from my prs-505 to either nook or Daily Edition, and the research I had done at home convinced me that the nook was probably more what I was looking for. I really just wanted to see them both before making a decision. I pretty much knew what I was looking for when I went in so I didn't have any questions, but while I was playing around with the display model another employee brought someone over who wanted to know the difference between the Sonys and the Nook. The employee had no clue
, so when he walked away I helped the man out by explaining the pros and cons of each. He said I was way more helpful than the employee. Its really too bad that Best Buy hasn't given its employees even a basic understanding of these devices