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Well, I took the unit to Indigo, where they confirmed it was toast. By that point, I'd resolved to replace the unit. Unfortunately, they had none in stock, which was expected.
I had thought they'd be able to re-order the unit for me ... but no. All they could do was credit my card, and I have to go to the trouble of placing a completely new order. Are you kidding me? Cripes, this unit is high-maintenance as it is, and you can't even be bothered to get a replacement in for me? Or at least offer to call when new units are in stock?
It's just not worth the headaches and the lousy customer service. I'd rather pay the extra money and get a superior product than go through the Kobo experience. Sadly for Kobo, they've ticked off a book publisher. While Kobo is by far the best ebook outlet from a publisher's perspective, I feel obligated to warn people against the eReader.
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