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Originally Posted by davidkettle
"I purchased a copy of "The Emotion Machine" by Marvin Minsky from the Kobo web site. I had no trouble loading and reading it, but the illustrations are missing! Is this a problem with the software on the reader, or were the illustrations left out of the ePub edition?
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I've seen this too. It appears the publishers are still pretty dumb about creating ebook versions of their books (or possibly it's a limitation of the SQLite database used internally on the Kobo for books that are synced; I don't think the ePub format has image limitations). I hope that if revisions of the ebooks are issued, that we'll be entitled to download them for free.
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The formatting issue that you are asking about is a how the book is sent to us by the publisher. Once the book comes to us we cannot adjust the book by law. We in most cases request a better copy of the book to offer to our customers. Most of the request go unfilled. "
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That sounds like a reasonable response from Kobo. If they go modifying the books issued by publishers, they're violating copyright. Kobo doesn't produce the books, they're just a retailer.
Complain to Kobo, they'll probably complain to the publishers. Also complain to the publishers directly.