Read your post with much interest.I was also one of the first to purchase the new reader, up to and including the two day shipping (100.00 ). Like you I had the same problem, my screen went bad. I was also told I damaged my screen.Needless to say I was outraged. Being a disabled vet. (reading is my life) I am on a fixed income and make no mistake Im not crying (my life is good). But I feel treatment I recieved at the hand of Sony was outragous.My reader now is attached to my wall as a monument to corp.insensativity at the very least and my incredible stupidity in believing one person matters.
Sorry I didnt mean for this to be a rant ,I guess Im still angry.Anyway Im savin my scrach for the Baen reader. Some how my glass always ends up half full. So where ever you are Jim, THANKS " Crackers ".