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JSWolf · 08-30-2007, 09:28 PM

I would call and get them to acknowledge the warranty and then send it in. And if need be, speak to a manager instead of the person you initially get on the phone.

08-30-2007, 09:28 PM	#3
JSWolf Resident Curmudgeon Posts: 80,006 Karma: 147448039 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I would call and get them to acknowledge the warranty and then send it in. And if need be, speak to a manager instead of the person you initially get on the phone.