fsnhk,
Your original communication was submitted to the marketing department as opposed to customer service. This greatly contributed to the breakdown in response. Regardless, we probably need to make this more clear on our ticket
submition page. Our apologies.
Your concern that you had a friend download the book successfully upon purchase (due to Adobe 8 issues you were having), but that they were unable to email the document to you for reading is understandable as it is a built in security function.
Unlike a generic pdf file, these adobe files are secure eBooks and have extra security requirements. This security prevents sending the ebook inside an email message. The purpose of this security is to ensure people can't give away free copies of their eBooks through email, or offer them for free on a website. While this is a hassle, publishers and authors sleep better knowing their work can't be stolen.
We are resetting your ebook. You'll either need to download Adobe's Digital Editions software which is used for ebook reading and accompanies Adobe 8 or uninstall Adobe 8 and revert to Adobe 7.
We apologize again for the inconvenience this has caused.
L. Scott Redford
President
Diesel eBooks