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martye8 · 08-30-2007, 11:18 AM

I have had my Sony Reader for 10 months, having purchased it at inception. Recently, I turned it on, only to find half the screen unreadable. I sent it in for warranty service, only to have it returned by warranty service, who claimed that there was physical damage to the LCD. There was NO damage to the LCD, no sign of damage to the screen or abuse of the unit. (I babied it, so that was no surprise). However, warranty service claimed that a failure of the screen in my case, WITHOUT ANY INDICATION OF ACTUAL DAMAGE OR ABUSE, was not covered by manufacturer's warranty. They were quick to ask if I had any extended warranty but lost interest when I told them I did not. BTW, Sony did not offer such when I bought the unit directly from them last year.

Can anyone suggest how I might get this repaired under warranty?

Thanks!

08-30-2007, 11:18 AM	#1
martye8 Junior Member Posts: 3 Karma: 10 Join Date: Oct 2006 Device: PRS-500, Treo 700p	Sony refused to fix my broken reader I have had my Sony Reader for 10 months, having purchased it at inception. Recently, I turned it on, only to find half the screen unreadable. I sent it in for warranty service, only to have it returned by warranty service, who claimed that there was physical damage to the LCD. There was NO damage to the LCD, no sign of damage to the screen or abuse of the unit. (I babied it, so that was no surprise). However, warranty service claimed that a failure of the screen in my case, WITHOUT ANY INDICATION OF ACTUAL DAMAGE OR ABUSE, was not covered by manufacturer's warranty. They were quick to ask if I had any extended warranty but lost interest when I told them I did not. BTW, Sony did not offer such when I bought the unit directly from them last year. Can anyone suggest how I might get this repaired under warranty? Thanks!