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Hi, jomcl67, sorry there wasn't a reply. I just saw your post today.
I think more information would be helpful.
You have the Sony 300.
You are in the USA?
What computer operating system are you using? (Mac or PC Win XP, Vista, Win 7)?
What firmware update are you trying to do and why?
What file format books have you recently tried to load to your Reader?
Are you using the Sony Reader Library or calibre or both?
It will be much easier for more experienced members to help, if we have more information.
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