Dear Robert,
I've received a response from your support center and done everything they recommended - so far however nothing helps.

I'm still hoping something can be done though...
Quote:
Originally Posted by Robertb
Dear Akuli
IF you want to wait we may end up sending you one free... but only support can make that decision.
We are eager to help!!
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Wow! You guys ARE the greatest! Thanks!
But I think I just order one - I haven't bought from you directly, and the whole situation is kind of my own fault... It wouldn't be fair.
But thanks for your kind offer!
You DO have the best support ever!