Dear Robertb
I tried that suggestion.I take off my battery from the device and try to charge it with the wall charger but no any beep sounds,no LED blinking and nothing happens in my screen.I checked the battery plug that is no problem,it is fully inserted.I remove the battery and put it back for 2-3 times but not work.
Quote:
It is possible that it is the battery. It does not happen often; but it has been known that a bad battery does get through. Support can assess this and take action.
If it the battery problem,why when I take off the battery and I charge the device with the wall charger,it does not has the beep sounds like in the suggestion.
We have had very, very few problems with a unit not charging. Sometimes it is as simple as following the steps in the FAQ sheet.
Have you tried shutting off the device, THEN hooking it up to the computer. This SHOULD automatically turn on the unit. That could tell us something.
I tried to shutting off but I can't because I can not press any buttons .The screen is freeze at locked.
I DO appreciate your patience and wanting to work with support. Our intent is to identify the problem and then get it fixed the fastest way.
I'm too want to know what causes it and still hope that there is way to solve it and not send it back to Astak to repair.I email this to support again and wait for next suggestion.
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