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I have had 3 nooks. 1st had serious freezing issues, returned it for an exchange. 2nd one had page-forward button cracking. Ignored it until the bezel cracked / broke all the way across which made the button hard to press, returned it for an exchange. 3rd one has been fine *knock wood*. IME if the button cracking is going to happen it will start to turn up within a month or so. Software release 1.3 got rid of any lingering issues for me with the nook except battery life (by which I mean I would like it to last at least 20 hours of reading rather than ~ 13 per charge). My experience with B&N are that they are responsive and fast with customer service and if you give them a credit card # as security (you can use the one linked to your account) they will send you the new one and give you 2 weeks to get the old one back, so you don't have to miss a day of reading.
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