Quote:
Originally Posted by attapol
My USB cable is working fine.I also tried the new USB cable but my reader still not charging.I opened the battery cover and found the battery plug was fully inserted.
So I email to support@astak.com and received advice as below.
I will try that and see the result.(Hoped this can solve my problem  ) |
Dear attapol:
Yes, try support's suggestions. If it works you are good to go. If it does not, that will tell our support person more about the problem. Checking the battery plug is also good. Did you try removing it and then putting it back on again? Sometimes metal contacts develop tarnish and doing this does help.
It is possible that it is the battery. It does not happen often; but it has been known that a bad battery does get through. Support can assess this and take action.
We have had very, very few problems with a unit not charging. Sometimes it is as simple as following the steps in the FAQ sheet.
Have you tried shutting off the device, THEN hooking it up to the computer. This SHOULD automatically turn on the unit. That could tell us something.
I DO appreciate your patience and wanting to work with support. Our intent is to identify the problem and then get it fixed the fastest way.