I've had my PRS-600 since Oct 2009. I have Win XP laptop and successfully downloaded (15) books between Oct 2009 and April 2010. Then in April 2010, I get a (-441) error, which is a Connection Error, even though I have access to internet and ebookstore. At any rate, the paid books won't complete the download. I call Sony Help (from Beijing, China) and spend ~30 minutes on the line going through everything...I can download free books through the ebookstore, just can't download the paid books. The guy says there's a problem on their end and try again around (4) hours later. I do so and voila, I download my books.
So yesterday I ordered another book and wouldn't you know it, the same thing happened again...get the (-441) error and can't download the book. Try the Chat room but again they send me to Sony Ebookstore in US...spend 45 minutes on the line explaining what happened in April and went through all the same things. I repeatedly told the guy that during the April fix something was done on their side, either to the bookstore or to my account.
At one point during the troubleshooting he had me delete a "Sony Corporation" file on my computer and it
removed all my books from my library and my reader. The folder didn't even go into my Recycle bin so I couldn't restore...but he didn't tell me that what he was doing was going to wipe my ereader, I thought it was just a folder the Ereader creates whenever it connects...like a temporary folder.
He said, "Dont Worry, you can download them again". WTF? Buddy, I can't even download the one book I just bought! Plus I lost my bookmarks in the (2) books I was reading. So he tried to help me import the books from "My Books" under My Documents. However not all of my books were there...the (2) books I was reading weren't in there...
So I tried a different Win XP computer in my house, downloaded the Reader software but same problem remains so I know it isn't my computer. The funny thing is the thumbnails of the book covers don't appear on the Purchased Books page (under My Account) although everything else displays normally. Instead of thumbnails, blue question marks ("?") are shown. So there is a connection issue within the ereader software...and in April it was fixed on Sony's side...
Any suggestions on how to connect? I also have iMac at home so I am going to try the Mac OS version of Reader Software to see if I can connect.
Sorry for the long post...
