I've been lurking in this forum for awhile (since I decided to get a Kobo) and I finally got a black one last week. Unfortunately, I've been having the same issues with the battery as so many others. Here's my convo with Kobo so far:
From me:
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I have owned a black Kobo for 6 days now and I've read 2.5 books and have had to recharge twice now (not including the initial charge out of the box). Is this normal? I am getting about 1500 page turns per charge, far less than advertised. Is this something that can be fixed with a software update, or does the unit have to be returned? While the unit was initially bought in store, I live in a rural area and would have to exchange it online (which is a bit of a pain, so I hope there is a solution without having to return it!) I was also wondering how to properly charge the battery. I have heard conflicting reports about when to charge it. Some say that letting it die completely before charging can damage the battery, while others say that you should only charge after it dies so that it calibrates properly. Which is it?
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Their answer:
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Thank you for your interest in the Kobo eReader. You are correct, the Kobo eReader should hold a charge for much longer than you are experiencing. When you first received the eReader, did you let it charge for 3 -4 hours initially before you began using it? We suggest that you let it charge overnight to see if that resolves the issue. The battery in the Kobo eReader does not have a "memory" so it is not necessary to totally deplete the battery before recharging it.
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I've written back, saying that I charge it overnight anyways, and I have since the beginning. And, that now the red light no longer comes on at all. I'll let you all know what they say. I'm really really hoping I don't have to return this thing...