Dear groups.
I am in Thailand .I bought my 5" pocket pro nearly 6 months ago.I have the 2 big problems with my reader.
1.The screen is freeze at locked.
I tried to press the "On" button but nothing happen.It still locked.I tried to reset,nothing happen.Even I removed the battery the screen is still freeze at locked.
I tried to search in this forum to find out who has the same problem and finally find this link.
https://www.mobileread.com/forums/sho...ht=lock+screen
But in my case,unfortunately,it did not solve my problem.I tried every way but not help.
2. The screen has the white horizontal line.
This thing happen when I used my reader around 3 months.
I email to
support@astak.com and received the email like this.
Quote:
If the reader does not have any physical damage, please try the following instruction:
*An SD Card is required for the process.
1. Connect you reader to the computer. Press the "OK" button on the device to establish connection.
2. Go to My Computer (Computer for Vista and 7), two removable disks will appear. One is SD card, the other one is device memory.
3. Double click on one of those two removable disks and find the one with User Manual (normally the second one). Copy the files you want (User Manual, books, or folders), and paste them to the computer desktop.
4. Go back to My Computer, right click on the device memory, and select Format. Select "FAT32" in File System, Check "Quick Format", and then click on "Start".
5. Open your browser, go to http://www.theezreader.com/html/support_firmware.asp, select the correct file for your device (5" or 6"). Click on Download.
6. The full instruction and demo video are listed under the download files.
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This is not help me because I connect my reader with my computer(window xp).I can not press the "OK" button as my screen is freeze at locked.
Has anyone can help?. Can I send it to claim?
Thank in advance.