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Bob Russell · 08-25-2007, 08:31 PM

I'd just like to give a vote of confidence for Scott and Diesel eBooks. No company is perfect, and no company ever goes without complaints.

I don't have complete information, but from what I can see through MobileRead and behind the scenes here at MobileRead, I am convinced that they are serious about resolving issues and do make an effort to do so. How many sellers will make a point of seeking out customers with issues on forums and make an effort to chase down the problem, even outside of normal channels or if communication breaks down? Obviously, things will go wrong in any high volume venture, but it's also good to know that the people behind the web pages are sincere and real.

As with all companies, there will be debate about the good and the bad, but I want to thank Diesel eBooks for their efforts on behalf of their customers, and wish them well.

08-25-2007, 08:31 PM	#11
Bob Russell Recovering Gadget Addict Posts: 5,381 Karma: 676161 Join Date: May 2004 Location: Pittsburgh, PA Device: iPad	I'd just like to give a vote of confidence for Scott and Diesel eBooks. No company is perfect, and no company ever goes without complaints. I don't have complete information, but from what I can see through MobileRead and behind the scenes here at MobileRead, I am convinced that they are serious about resolving issues and do make an effort to do so. How many sellers will make a point of seeking out customers with issues on forums and make an effort to chase down the problem, even outside of normal channels or if communication breaks down? Obviously, things will go wrong in any high volume venture, but it's also good to know that the people behind the web pages are sincere and real. As with all companies, there will be debate about the good and the bad, but I want to thank Diesel eBooks for their efforts on behalf of their customers, and wish them well.