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Turt99 · 05-17-2010, 01:58 PM

Seems like quite a few "it just stopped working" posts, but what you have to keep in mind is:

1) People are more likely to post about problems then they are about things that are working.

2) You never really know all the details about the problem, and I think even for Kobo's helpdesk it is probably easier to get the user to return and hopefully not run into the same problem if it doesn't seem to be a user error. Then they can try and clear the problem hands-on rather then over the phone when your not really sure what is happening.

Personally my Kobo has done its job well. One thing I found was when I used the up and down arrows to change the font, at one point it seemed like my device had frozen but after I let it sit for 5 min it was able to process my extra button presses.

I think your natural reaction when it doesn't change the screen is going to be to repress the button, but I find sometimes its just processing your request and by pressing a new button you have just confused it even more by adding to the list of items to process.

05-17-2010, 01:58 PM	#6
Turt99 Connoisseur Posts: 92 Karma: 14 Join Date: Apr 2010 Device: Kindle Paperwhite	Seems like quite a few "it just stopped working" posts, but what you have to keep in mind is: 1) People are more likely to post about problems then they are about things that are working. 2) You never really know all the details about the problem, and I think even for Kobo's helpdesk it is probably easier to get the user to return and hopefully not run into the same problem if it doesn't seem to be a user error. Then they can try and clear the problem hands-on rather then over the phone when your not really sure what is happening. Personally my Kobo has done its job well. One thing I found was when I used the up and down arrows to change the font, at one point it seemed like my device had frozen but after I let it sit for 5 min it was able to process my extra button presses. I think your natural reaction when it doesn't change the screen is going to be to repress the button, but I find sometimes its just processing your request and by pressing a new button you have just confused it even more by adding to the list of items to process.