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Old 08-25-2007, 12:36 PM   #157
Neubarth
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Posts: 13
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Join Date: Aug 2007
Location: San Diego (Sandy Ego) Calif.
Device: Blackberry
Quote:
Originally Posted by HarryT View Post
I've left a message on the support forum at MP. Hopefully it'll get sorted out. It's no big deal - I hadn't bought any books there, so I can just as easily set up a new account.
The authors and publishers are flooding the site with messages. Nothing works from our side of the house. None of us have received a reply. We can not update the listing for the books. Can not update the covers. Can not update the contents. Can not pull any reports of sales from any period. All we can do is post messages that go ignored. They have a lot of trouble.

Here is the standard screen we get if we ask for a report:

Sales starting 8/1/2007 for a period of one month
Filter by Retailer :

An error occurred on the server when processing the URL. Please contact the system administrator.

Last edited by Neubarth; 08-25-2007 at 12:38 PM.
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