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Well, I certainly agree with you that it looks like they have a technical expertise problem.
I *hope* you're wrong about them setting the OS adrift in their opening it up to open source, but you're probably right. I'll be very disappointed if I've bought ... what did you call it? "Abandonware" ? (I don't have the money to stick it in a drawer and go out and buy something different.)
I've had a reply back from the questions I posed to tech support in the US, and frankly I'm disgusted with it. There's not an ounce of acknowledgement in the wording of it that there are any problems with iRiver's device, let alone any realisation that maybe there are any issues there that should be escalated to the company, either as a question that requires an answer or even simply as feedback. The company must know that its OS is deficient, surely?
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