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I have the Onyx Boox, which is the same device as the BeBook Neo. Firmware is almost the same, and interchangeable.
Multiple format support on the Onyx Boox is excellent. Support of DOC has just been introduced in the latest firmware update, and will be enhanced next month. The other formats you mention are fully supported. PDF support on the Boox / Neo is arguably the best in the market.
From what I've heard, support for some formats is a lot poorer on the iRiver Story, but perhaps an owner of one can share some of his/her experiences.
You can operate the touchscreen of the Boox / Neo only with the special stylus, and this stylus is quite soft. Don't worry about scratching the screen, unless you're used to reading with sharp objects in your hands.
Normally, the BeBook Neo does not come with a cover (the Onyx Boox does). Did you find a shop that explicitly tells you the cover is included?
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