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I think Karen's point is that Sony's software integration and book buying experience is sub-par compared to the Kindle's. I'm on the fence and do prefer the Sony readers aesthetically but Amazon has them beat hands down as far as support and overall integration. Sony designs and builds great products but they are behind the times when it comes to integration of community and usability. As far as downloading books from the library-- good luck finding the books you want to read "now". I suppose this somewhat depends on the library. If only ebook prices would just come down in price.
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