MobileRead Forums - View Single Post - The Story of Stupid -- A Cautionary Tale

mogui · 08-25-2007, 01:53 AM

Stupid was pleased to get another email from Sony Support this morning. It again invited him or her to respond within 48 hours lest Sony deem the support issue to be closed. Again the email contained the convenient delimiters within which Stupid could frame his or her response. Stupid eagerly checked his or her account at the Connect store and determined that nothing had changed. With a sense of urgency Stupid composed the following response to Sony Support:

[===> Please enter your reply below this line <===]
I checked my Connect store account this morning and the $12.78 which you graciously restored to my account is still not accessible to me. My Launch Promotion Balance is still at $0.47. Had the money been added to the Launch Promotion Balance, I could use the money ($13.25). But the money has gone into an electronic abyss that is inaccessible to me. I have a book sitting forlornly in my Cart with no way to proceed to checkout.

I completely understand why Sony Corporation might be feeling a little passive-aggressive toward me. I have not been the best customer over the years. I never bought a Walkman, preferring to use cheaper alternatives. I did buy a nice pair of Sony headphones in 1988 which are the best I have ever owned except for the Sennheisers which my ex-wife got.

I now regret not supporting you more on the Betamax thing. I bought VHS instead -- VCRs and video cameras. And recently I bought a Canon camera instead of a Sony because I really didn't want to use the Memory Stick because I already have so many SD cards. And I have never owned a Trinitron or a DAT tape machine or a MiniDisc player. So sorry Sony.

But I did buy a Sony Reader. I really like it and I can use my SD cards with it too. I think that if we can restore relations, I will even consider buying a Blu-ray device in the future. I am a big Ray Charles fan. What does Toshiba know anyway?

We must act quickly. My Launch Promotion Balance is set to expire in only six days. So please accept this apology from me and just think of me as an old friend which you have come to better understand. Here's hoping our reconciliation goes well!
[===> Please enter your reply above this line <===]

Stupid hopes his or her email will warm the hearts of all the busy folk at Sony support and they will fix Stupid's broken Connect Store account. Stupid is eager to read the Lawrence Block novel, Hit Parade, which is sitting there in Stupid's Cart. Stay tuned. Will Sony fix Stupid's account in time?

08-25-2007, 01:53 AM	#37
mogui eNigma Posts: 503 Karma: 1335 Join Date: Dec 2006 Location: The Philippines Device: HTC G1 Android FBReader	Stupid was pleased to get another email from Sony Support this morning. It again invited him or her to respond within 48 hours lest Sony deem the support issue to be closed. Again the email contained the convenient delimiters within which Stupid could frame his or her response. Stupid eagerly checked his or her account at the Connect store and determined that nothing had changed. With a sense of urgency Stupid composed the following response to Sony Support: [===> Please enter your reply below this line <===] I checked my Connect store account this morning and the $12.78 which you graciously restored to my account is still not accessible to me. My Launch Promotion Balance is still at $0.47. Had the money been added to the Launch Promotion Balance, I could use the money ($13.25). But the money has gone into an electronic abyss that is inaccessible to me. I have a book sitting forlornly in my Cart with no way to proceed to checkout. I completely understand why Sony Corporation might be feeling a little passive-aggressive toward me. I have not been the best customer over the years. I never bought a Walkman, preferring to use cheaper alternatives. I did buy a nice pair of Sony headphones in 1988 which are the best I have ever owned except for the Sennheisers which my ex-wife got. I now regret not supporting you more on the Betamax thing. I bought VHS instead -- VCRs and video cameras. And recently I bought a Canon camera instead of a Sony because I really didn't want to use the Memory Stick because I already have so many SD cards. And I have never owned a Trinitron or a DAT tape machine or a MiniDisc player. So sorry Sony. But I did buy a Sony Reader. I really like it and I can use my SD cards with it too. I think that if we can restore relations, I will even consider buying a Blu-ray device in the future. I am a big Ray Charles fan. What does Toshiba know anyway? We must act quickly. My Launch Promotion Balance is set to expire in only six days. So please accept this apology from me and just think of me as an old friend which you have come to better understand. Here's hoping our reconciliation goes well! [===> Please enter your reply above this line <===] Stupid hopes his or her email will warm the hearts of all the busy folk at Sony support and they will fix Stupid's broken Connect Store account. Stupid is eager to read the Lawrence Block novel, Hit Parade, which is sitting there in Stupid's Cart. Stay tuned. Will Sony fix Stupid's account in time?