MobileRead Forums - View Single Post - Firmware update for PRS-500 available

travelreader · 05-14-2010, 02:23 PM

I sent my Sony PSR 500 in for the firmware upgrade. When it came back, it would not hold a charge and ran so very s l o w l y. Especially when I went from one font size to another. I had never had any trouble with my Reader before.
Then, before I could complain, I received a box and label from Sony to return my Reader, because of the above issues. Guess I was not the only one who had trouble.
So, I sent my reader off again, only to get it back damaged. The menu button was broken off.
I called Sony -- lots of time on hold. Took 4 phone calls to finally get someone to send me a shipping label to return it again for repair.
Just got it back today. Button STILL MISSING!
Again more calls to Sony. They are not being at all helpful. Just putting me on hold, then coming back saying I have to talk to the repair technician, who never calls back . . . etc . . . etc. . .
Anyone else having these issues? Is it worth it? Or should I give up and buy another brand?

05-14-2010, 02:23 PM	#199
travelreader Junior Member Posts: 3 Karma: 10 Join Date: May 2010 Device: Sony PRS 500	Sony firmware upgrade nightmare I sent my Sony PSR 500 in for the firmware upgrade. When it came back, it would not hold a charge and ran so very s l o w l y. Especially when I went from one font size to another. I had never had any trouble with my Reader before. Then, before I could complain, I received a box and label from Sony to return my Reader, because of the above issues. Guess I was not the only one who had trouble. So, I sent my reader off again, only to get it back damaged. The menu button was broken off. I called Sony -- lots of time on hold. Took 4 phone calls to finally get someone to send me a shipping label to return it again for repair. Just got it back today. Button STILL MISSING! Again more calls to Sony. They are not being at all helpful. Just putting me on hold, then coming back saying I have to talk to the repair technician, who never calls back . . . etc . . . etc. . . Anyone else having these issues? Is it worth it? Or should I give up and buy another brand?