Quote:
Originally Posted by junkml
Well, I won't go into all the details (it would be a LONG post), but basically, over a 6 month period, they continuously added, and/or changed the features on my plan (my wife and 3 kids - so 5 phones in all) so that all I was sure of was my bill would be somewhere between 200 and 800 dollars. This included them taking away the unlimited messaging (which we were paying extra for) on the one kids' phone - the kid who was doing the most texting. This happened twice.
Over that 6 month period I had to call them EVERY time I got a bill, and send them the previous emails to get them to (supposedly) correct the settings on my account and re-set the amount due to what it was supposed to be.
If we had not had copies of the emails we had sent and received with their customer disservice department, we would have been on the hook for an amount in the THOUSANDS of dollars because they kept altering/adding services and features on our account without our knowledge or consent. And my wife and I were the only ones on the account authorized to do ANYTHING with adding/altering features.
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Well that is a bad experience but check any cell phone forums site like Howardsforums.com you'll see similar horror stores from sprint (boat load and boat loads from) ATT , tmoblie , verizon, etc.... . The moral to the stories is check you bill every freaking month period! Make a changes in your plan, best due it in store and get a hard copy print out and check your account online as soon as possible to see if the changes stick correctly to your account. Check check and re check your mailed or online statement. That said Ive never had a billing problem with verizon (knocks wood) but I check every months statement for problems. Yes were I work I can get a 20% discount on any of majors (att , sprint, verizon and Tmobile) . For me right now verizon's excellent usable coverage and price seal the deal for me. I'd love to see adam based pad computer running a linux or windows 7 lite operating system with real flash based internet with a 7" to 10" matt finished screen, with a nice ebook reader app built in that would be cool as long is not a over priced crapple oops Apple product.