Quote:
Originally Posted by JSWolf
Overall from what I have read and experienced, Sony has been doing really well supporting the Reader. Yes you get the odd issue here and there. No company is perfect. But Sony seems to be doing quite well in terms of support for both the Reader and the Connect Store.
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I have to disagree. I had exactly the same problem. You can find it on the forum too. I sent the reader, they sent me the bill. According to them the reader has been damaged and is not covered by warranty. They even had the pictures with my reader scratched. Needless to say I sent them reader in perfect order and they damaged it in their lab, but try to prove it.
So when it comes to Sony, either have it documented with all the pictures before sending it (doubtfull it will help with customer support anyway), buy it with replace warranty from the store. Or better not buy Sony products period(my personall choice).
The Sony representative frequent to this forum helped me to get my reader back for $149 and I thank him very much for his help. But it is too little too late as far as company service goes, not to mention I had to fight even for this with techs in Sony who preteneded they never heard of that.