I'm seeing it exactly as shown on the video. Updating the firmware and putting in new batteries had no affect.
I received this response from ectaco regarding this problem:
Quote:
Dear Customer,
Thank you for your mail.
Please contact our New York office. They will provide answers to your
questions.
Customer Service Department - Roksolana
Monday-Friday
1-718-728-6110 (ext.203)
mailto: Roksolana@ectaco.com
Technical Support - Phil
Monday-Friday 9.00am - 5.30pm
1-718-728-6110 (ext.206)
mailto: phil@ectaco.com
We work Monday-Friday 9-00am to 6-00 pm (Eastern Time, New York, USA).
Phone and email are available 24/7.
Please, leave a voice message if all representatives are busy. We will
return call within 8 business hours.
We respond for all emails within 8 business hours also.
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