Quote:
Originally Posted by jalandar
A company I worked for many many moons ago used to train its staff that Perception was the only Reality when it comes to customer service, and that we shouldn't just seek to meet our customers' expections, but always to exceed them. There is a reason that this company was so much more successful than its local competitors. I always appreciate it when I see companies out there that hold to that same high principle, as Astek seems to be doing here.
Going to show the 5" Pro to my own mother in the next day or two, as she has been wanting a dedicated ereader, and I think it is a good match for her.
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Dear Jalandar:
That was my motto for a great number of years. I use to put it on giveaways at Trade Shows. The intent was to get our staff know that reality was not very meaningful... it was the customer's perception that was important. Just doing our job was not enough.
Thank You!!