Quote:
Originally Posted by dreamingreader
Hey, just wanted to give everyone an update: I will be receiving my repair under warranty! See, if this had been my fault I woudn't have argued it this far (and it was very frustrating at times--being on hold, having to deal with sometimes snippy people) but I hate being blamed for things that I didn't do. So, yay Sony, yay me, and yay all you people who helped me in here. Your comments have really meant a lot and have given me hope about this entire thing.
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Overall from what I have read and experienced, Sony has been doing really well supporting the Reader. Yes you get the odd issue here and there. No company is perfect. But Sony seems to be doing quite well in terms of support for both the Reader and the Connect Store.