Ben, I'm sorry to hear of your accident. I own four e-ink devices and in each of their respective forums I've read similar stories. Apparently the screens are pretty delicate; I've become paranoid and very cautious with my readers.
Quote:
Originally Posted by borisb
Warranties never cover "accidents", only manufacturing defects...
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Sometimes not even defects if they can get away with it. When I returned my Macintosh laptop a second time, the store manager gave me the fifth degree in front of several other employees, red-faced and accusing me of dropping it (there was an abrasion). He declared that my warrantee was void because of abuse. I stood my ground until he finally gave up and stalked off with a few rude words. Later, the repair guy confided that the problem was a known issue that couldn't have anything to do with dropping or bumping it.
What a jerk.