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Old 05-07-2010, 08:14 PM   #27
pricecw
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Posts: 100
Karma: 1018
Join Date: Feb 2010
Device: enTourage eDGe
Yep, it was a file system issue. They fixed this and had it back to me very fast. I am very happy with the support I received. From the e-mail I got from entourage support:

Quote:
We received your enTourage eDGe on April 23 and were able to take a look at it immediately. My engineer was able to tell me there was a file system issue with setting a read write flag properly. He was able to correct for it in this case and in the future we will be including a file system check when the eDGe starts up that will resolve this issue.

We were able to ship the unit out on the same day and I expect it to reach you sometime today.

Thank you,
Tech Support
--Carl
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