Quote:
Originally Posted by Fledchen
Somewhere, somehow (perhaps on the web, perhaps in a directory used by a 411 service) the address of the convenience store at which I work is listed as a branch of Large Bank*
Some grocery stores have bank branches inside them, but this is a convenience store and all we have is an ATM for Large Bank. Large Bank pays Oil Corporation** a monthly fee for the space and electricity.
Every few months, some poor confused soul mails important documents intended for Large Bank to my store. We send them on to the nearest real branch of the bank, but it's still annoying for all parties involved. I hope no one is too terribly inconvenienced by the delay in proper delivery.
I also get frustrated when there are problems with the ATM. No one employed at my store has any authority to call out a technician when it's broken. No, we can't call the armored car company to come if it runs out of cash. No, we don't know when the next delivery will be because they change the route every day for security reasons. No, we don't have extra deposit envelopes. I'm sorry, I really am, but I can't help and it's really frustrating when people yell at me, like someone did today. I know people are in a hurry, otherwise they'd wait until they can go to a proper bank. I know how frustrating it can be to be stranded without cash. But please, for the love of bunnies, don't take it out on me.
*not the real name of the company
**also not the real name of the company
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It is a major frustration to be yelled at for
1) something that's not your fault
2) and you can't fix it
3) and it's not your responsibility to fix it
You might try smiling next time and explain that you're waiting on a delivery of cash from Congress - the bail out money for Large Bank.
Or tell them that Large Oil company is having problems in the Gulf and doesn't really care about this one ATM machine!
Or tell them that they must produce proof of citizenship before the ATM will give them cash.