Jeez, I wish I could communicate in Chinese! I have been in IM chats and via email with my Chinese CSR for days and it's like chiseling away at a mountain with a fountain pen.
The latest is is that she is now saying that the device does not support Android Marketplace apps and that's why everything is upside down. We've gone around and around about this since Marketplace is not supported by the M001 (M703 in my case). Then she said that 3rd party apps are not supported and will be upside down if installed. I told her that it's a MID for goodness sake and if they really want me to believe this, then I will need a refund. I also told her everyone will laugh at me when I pass this information on. Then she said no, no I did not understand. Me = fountain pen... her = mountain.
She said she would send me an email shortly and she also said she was also going to send me Android 1.6 to install. I asked if that is the same version I already have but got no reply. I keep asking her questions - as plainly as possible since I'm sure the communication problem goes both ways - but never get answers to the questions, just replies I don't comprehend.
Been an interesting couple of weeks. I may never get this resolved or a refund but it's sure been an interesting experiment!
Oh, I did email Eken and asked if they are aware of this problem and asked for advice and here is the reply I got 2 days later:
Dear New Friend,
thanks for your inquiry, could you send back us the attached documents ?
then, we send you rock bottom price with high quality ? thanks so much ! 