Quote:
Originally Posted by voyager
While the problem did degrade until the reader wouldn't even charge
|
I suspect the reader was never charging through these ports, most likely the opposite.
Quote:
Originally Posted by voyager
I tried the reader on the front USB ports and several of the back ports.
|
Take a usb flash drive and use it to verify that the usb ports are working. How old is her computer? If her computer is too old the computer may be USB 1.1. While USB 2.0 ports will work with all USB 1.1 devices, the opposite, while mostly true, is
not always true.
Check to make sure her machine is running SP3 and has all her updates installed. Check the hardware updates. Check the device manager are there any yellow exclamation or question marks (can't remember which) next to any of the Universal Serial Bus controllers.
Unfortunately this is not a common occurrence and your hope for a quick solution doesn't look good. You can always use your phone a friend option.
Barter with beer it worked for me in the Navy when I needed auto work done.
If all else fails you can always buy a cheap (under $15) PCI usb card for her machine.
Good Luck