[bamelin]

I want to give some feedback about the (printed) instruction manual included with the device, and this is the feedback of somebody completely new to ereading. I realize that for the more tech savvy here on the forums the instructions probably aren't even needed at all.

But for older folks buying this (and yes there are alot out there that will either buy it themselves or get it as a gift), the instructions included with the package aren't good enough. Heck I consider myself fairly tech savvy but I'm new to ereading ... for me the instruction pamphlet really didn't answer alot of questions. I knew where to go online to get answers to some of those questions, but most older people will not (and will call customer support)

We've already seen questions like "how do I turn it off" here on the forums, I think I'd have been asking that too if I hadn't registered here and did alot of research online about the Kobo.

At 150 dollars there will be alot of people who are new to ereading buying the Kobo. I personally feel that there needs to be a printed manual that goes more in depth on how to download books from the Kobo store as well as how to get books onto the unit that aren't from the Kobo store (public library ebooks, other stores, etc).

All that's going to end up happening is that customer support will be flooded with calls with questions that could have been easily resolved by having a decent instruction manual included with the product. Those calls cost money ...